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Radica Systems Limited

Senior System Analyst

CRM & DA – Hong Kong, Shatin
Department CRM & DA
Employment Type HK Full Time
Minimum Experience Mid-level


  • Engage across function teams (Product, IT & CRM) & clients to develop & support for business processes and structures
  • Act as key liaison between the non-technical user group & the technical teams (internal & client IT)
  • Build out the user requirements & functional specification for project scope & deliverables
  • Ensure the technical teams or vendor fully understand the requirements
  • Quality assurance & deliver total solutions with project management skills
  • Design & compile the system flow, logics & rules for all user functions
  • Lead and perform user acceptance testing of new system or system enhancement
  • Provide local support for training and documentation
  • Identify opportunities for growth within the project scope & key accounts
  • Systems support & maintenance


  • University degree or above in Computer Science, Computer Engineering or equivalent
  • 4 - 5 year hands-on experience in system & CRM related application launch 
  • Experience in project, client & vendor management
  • Working experience in ETL, OLAP /OR Data Mining
  • Solid technical experience in CRM system, SQL, Tableau, Qlikview, SAP, ERP, POS, eComm, integration is a must
  • Digital, e-marketing, social media, new technology, AI-savvy is a plus
  • Deep business understanding of sourcing processes and systems & ability to accept and meet critical deadlines through good planning and organizing skills
  • Can-do attitude, action oriented and solution minded team player
  • Great communication skills, well presented and fluency in English & Mandarin
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  • Location
    Hong Kong, Shatin
  • Department
    CRM & DA
  • Employment Type
    HK Full Time
  • Minimum Experience
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